Airsoft Guns
Please note: Airsoft guns may be subject to inspection or confiscation by customs in your region. Shipments are made at your own risk. We are not liable for losses due to customs seizures, lost parcels, or delivery issues. No refunds or reshipments will be provided in such cases. However, we are happy to assist by providing relevant documentation to support any official inquiries. Please be aware that customs processing times are beyond our control and may cause delays.
Batteries & Gas Products
For safety reasons, Hong Kong Post prohibits the air shipping of all batteries and gas products (including tracer units with internal batteries). If your order contains these items, please select surface mail during checkout.
Address Verification
Your shipping address must exactly match the address registered with PayPal. If a discrepancy is found, we will contact you via email. Orders will only be dispatched once the address is confirmed or corrected.
Address Change Fee
To modify the shipping address after ordering, a US$20 service fee will apply. This ensures secure handling and prevents fraudulent changes.
International Shipment
We provide different shipping service: Express Service , Hong Kong Post Airmail (Registered) , Hong Kong Post Airmail (Regular) and Sea / Surface mail.
- Express Mail Service : EMS / UPS express
Estimated shipping time (overseas) : 4 - 7 working days (exclude custom clearing)
- Hong Kong Post Airmail (Registered)
Estimated shipping time : 6 - 12 working days (Asia), 2 - 4 weeks (Europe, North America) exclude custom clearing
- Hong Kong Post Airmail (Regular)
Estimated shipping time : 6 - 12 working days (Asia), 2 - 4 weeks (Europe, North America) exclude custom clearing
- Sea / Surface mail
Estimated shipping time : 4 - 7 weeks (Asia), 7 - 10 weeks (Europe, North America) exclude custom clearing
For local orders :
Default : SF Express
Estimated shipping time : 2 - 3 working days after confirming payment.
**Note: Shipping time may vary according to different destinations.
* MUST READ : Tariffs Changes for US Orders
Due to recent unstable U.S. tariff policies, Hong Kong Post has suspended all shipments to the U.S. until further notice. To ensure your orders arrive promptly, all U.S.-bound shipments must now be upgraded to UPS Express.
Also starting from 2nd of June 2025, UPS will introduce the below described fee change for international shipments sent to the U.S :
- Key Details for our US Customers :
1. UPS Upgrade Required: Existing orders will be paused until you confirm the switch to UPS Express. Additional shipping costs (if any) will be calculated and shared for approval.
2. Customs Responsibility: UPS may apply surcharges based on U.S. customs decisions (e.g., duties, taxes). Airsoft Global cannot control or cover these fees—they are solely the importer’s (your) responsibility.
3. Act Swiftly: To avoid delays or penalties, we strongly advise paying any requested tariffs immediately upon notification from UPS/customs.
The U.S. tariff environment remains volatile, and delays in payment could result in higher fees or shipment holds.
Next Steps:
1. Reply to our email to confirm the UPS upgrade for your order.
2. After purchase, monitor UPS tracking and customs updates closely.
Collect on Delivery (ICOD) Fee
Packages requiring payment of duties, taxes, or other government charges may incur a $12 USD ICOD fee if not prepaid before delivery. This fee applies only when duties are not billed to a UPS account or settled electronically in advance.
Avoiding ICOD Fees
To prevent additional charges, consignees may pay duties electronically via the UPS IPPA platform using Apple Pay, Google Pay, or Visa/Mastercard/Discover. Ensure we have your valid contact details to receive payment notifications and tracking links.
United State APO
- United State "APO" not Allow via Express Service.
- Please select other shipping Method.
Return Policy
All Sales Are Final
We do not accept returns or offer refunds for any products. Due to the nature of airsoft items, which may involve safety and hygiene considerations, all sales are final once an order is placed.
Defective or Damaged Items
If your item arrives defective or damaged, please contact us within 3 days after pacrel is delivered. We may offer a repair, replacement, or store credit at our discretion after reviewing photo/video proof.
We appreciate your understanding and are committed to supporting you within these guidelines.